Top Guidelines Of empire carpet complaints

Help save the response within the Customer Service Office apologizing. This means absolutely nothing. Your word is worthless. Your organization’s values and ethics are pathetic. When you truly cared you’d write-up a phone number and electronic mail handle with the Management of the company. However , you don’t. That says a good deal.

Oct five, 2018 at eleven:sixteen am Indeed I am producing to let you realize my disappointment with your company initial off my install did not occur yesterday my property is totally tore down for this install I was explained to the installers would return initial thing this early morning and they didn't now I’m advised they're able to’t get it done until Tuesday my dilemma is how have you been taking good care of your customers I’ve invested more than $7,000 to your organization and also have not been happy to this point now my residence is in whole disarray as a result of install yesterday that didn’t come about and now I’m with no bed and almost everything who will repair this problem and how brief am i able to get it done

The laminate flooring mounted desires some fix. Bob and Tom came out and took pics and notes to what necessary to be done.

Along with Don’s electronic mail, Here's a few to incorporate for the dissatisfaction with Empire Today plus the anxiety of having your organization continue on to deceive us  along with you trying to fix the continual challenge.

When you were to bring in a fresh and “superior excellent” carpet, the you would also want to switch the carpet in the sport home and stair case since it is identical sample as the lounge flooring. The carpet on the staircase has previously began to fray on the corners (that is very Weird since that place can not even be walked on) and the sides with the carpet in the game space have currently began to independent from hardwood flooring.

This isn't my primary home in order that they in essence squandered that amount of my time. Install crews had been quite Skilled, Certainly no complaints there. Anything else about the method wants a massive level of enhancement. Heck, after Talking with warehouse manager who assured me there wouldn't be anymore issues and then there was, I termed their 800 number wherever an precise 'customer treatment rep' termed me back, said they'd observe up with everyone on their own side and I never listened to again! Warehouse manager who called to set up A further appointment each week later hadn't listened to from them both! Their customer service is non existent finishes With all the profits simply call...

October 30, 2018 at twelve:21 am I actually don’t know the place to begin my expertise with this particular company is so immensely Undesirable, text ca not really Categorical the dis-satisfaction with this organization. My first come across with this company was while the customer service dept, They despatched the product sales person to the wrong deal with and identified as me to state I wasn’t in your own home and that the sales individual was at my door (mind you I have already been ready on all of them day) The product sales particular person was sent to my mothers address.

Nothing fixed just told in essemce “a person needs to be there just before 6 pm –just after waiting all day long.

It's not the working experience that we want for our customers, and we apologize for this make a difference. We’ll be in touch along with you shortly for making items right.

Quickly ahead 24 hrs….I used to be imagined to Use a new kitchen area flooring set up today as well as installer named me at 3:00 to tell me that their 1st position from the working day was having also prolonged and they couldn’t put in my flooring today. He explained that it may be installed on Monday at 10:00am, but when I requested him if he would notify Empire in the modify in installation he explained they they didn’t must be informed since it was out of their palms at this stage.

September one, 2017 at three:13 pm I'm producing in regard on the get the job done done on installation of tile in two bogs and an entryway previous week! The task was so improperly completed that we now have fix work to carry out. Mortar was remaining all over floors, and specks left which will only be cleaned by acquiring down and cleaning with wire brush, tile by tile. Grout was put UNDER the baseboards which now look dirty, mortar was left throughout baseboards, walls, and toilets, tubs, and doorways. Problems was done to one wall that have dings on them. Some items of tile aren't even and sticks up! Very obvious. It is a journey above dilemma, mainly because it’s suitable in the doorway! Put in 3 hours cleansing just to be able to enter into bed and make use of the toilets.

Absolutely unacceptable. Empire ought to do a better career ensuring that their subcontractors are fantastic and obtain the job finished on the working day it can be promised.

We regret to hear you empire carpets reviews ended up inconvenienced by a delay as part of your installation, and recognize that your purchase was cancelled, when you continue on to obtain concerns and/or problems please Get hold of us at customersupport@

The crew got here and I might have not requested to get a nicer crew. They came using a smile on their own experience and did the work and where so Specialist and cleaned up all the things. They moved the Major Television set for us and assisted shift some home furnishings. Great Crew!!!!

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on may possibly 25th I bought a connect with and we came to an agreement that could get the job done for both of us, but Again it did not occur thru And that i am nevertheless waiting to hear back again, I even now have three bedrooms one grasp tub place a laundry room and also a Florida space to accomplish, but I must search for a company with a better rep than yours.

kitchen and dinning place. 3 terrific Adult men arrived and installed our floors yesterday. They did a wonderful work laying The brand new flooring but claimed they wouldn’t be able to put in our baseboard because they didn’t have the proper tools.

I however uncover it really disturbing how this put in crew of yours might have performed these kinds of a high quality task on the two upstairs rooms and entirely screwed up the remainder of the household.

Our mission is for making wonderful new floors easy for all of our customers, and we’re upset to listen to about your ongoing working experience. We’ll be further more investigating your problems, and we’ll be in contact with you shortly.

CHESTER, VIRGINIA -- We have had nothing but issues Because the Preliminary delivery of hardwood. We're executing a whole home remodel as well as laying from the flooring can be an integral Portion of the process as practically nothing else can manifest in to the flooring goes in.

On Thursday, November thirtieth, I acquired a voicemail from Kim in customer service. I returned her call and spoke with her during the afternoon (approx. two:30pm EST). Your CS and installation Section argued that when the installation manager Trevor agreed to a complete replacement of The work, it intended only the eating room. Are you currently kidding me…absurd. Whole alternative signifies comprehensive substitution not a dining home! I'd my whole house set up Together with the exact same flooring.

We’re disappointed to listen to about the issues that you've got been experiencing using your hardwood floor, and know that we’re at the moment working over a achievable solution in your case. We’ll be adhering to up along with you quickly, the moment we look into this issue additional.

June 7, 2018 at nine:32 am I procured flooring from them six months back I was advised h2o proof and won't tear would not get gashes in it. Nicely there instances now wherever they've got repaired the floor has come up yet again there is tears and gashes all in the flooring day a few of contacting there joke of customer service and continue to cant get any individual to return out and repair again oh all of the molding or trim is coming up all over again they demand me ten grand for flooring that the installers told me was trash and maybe cost 2500 bucks.

May well one, 2018 at 4:06 pm Disgrace Shame Shame to Empire Today…. the use of inexperienced laborers to install tile. We had the tile mounted very last week and continue to have not listened to again from the manager or inspector on all the issues. Basically on day one the tile installer seemed to really know what he was performing but he didn’t return the 2nd day and remaining it up to two inexperienced laborers to finish.

January 29, 2018 at twelve:07 pm Howdy, I need to talk into a agent who may have the authority over a customer service rep. We originally scheduled an set up to sell our home but chose to place the sale off till Could Once i referred to as to reschedule the apt the more info CSR informed me he could only guide out 6 months but then at that time we could then reschedule for my expected date of April, and also advising me to maintain my deposit readily available. Never ever as soon as did he say he will not be in the position to thrust my install until finally April. He then booked an set up day as considerably out as his routine would allow and truly told me he would deal with cancelling and rescheduling it once the apt in Jan will come up.

This is the catastrophe!! I used to be alleged to be internet hosting a celebration tomorrow and I've a hardly furnished family room with ruined carpet just kind of laying there!

Following two several hours of waiting I told the installer to depart. Soon after that, the salesman phone calls then proceeds to argue with me.

About the 18th I didn't hear from everyone by 9:30am so I known as and left a msg for Ashley. An hour went by and No call back so I known as all over again and spoke to Jaret who mentioned “I was not on the program today. Perfectly that was Not good And that i started out contact persons at Empire and did a Chat with John who known as the Kent office he said they have been wanting to locate a company to come.

July 10, 2018 at 10:13 am Alright, This really is gonna be a lengthy publish, but it surely’s unquestionably a warning to everyone else who might consider applying Empire Today to try and do your floors. TL;DR: DON’T! We made a decision to get Kora’s space carpeted downstairs, as well as a runner together the floor through the stairs to her space. We also chose to get the kitchen area and back again hallway completed in the laminate. The appointments had been booked for that Friday to the carpet, and Monday to the floors. Friday, the carpet guys arrived they usually didn’t bring more than enough carpet to finish the job. They had to reschedule to come back Monday. Fantastic, not that big a deal. Monday rolls close to. The kitchen floor person was alleged to be here amongst like 10-eleven or a thing. By 2PM, nonetheless no person had confirmed up. We identified as and were instructed they have to be running late. At last at 3 he reveals up. He asks me for payment After i experienced now compensated, and he wouldn’t believe me or even the code I gave him. After A further hour of him outdoors about the phone Using the office people, he will come back in and suggests “Ok, I suppose you paid out.”. The man commences working, although his son is there to… enable? He just style of stood all around and watched his dad work. This person was below till 10pm and he didn’t even get over two ft into my kitchen area. Bear in mind, this whole time all my cats have needed to be locked up during the bedroom, and my fridge and gas stove have been disconnected since I was advised they needed to be for the floor guy in order to go things. The next day, he claimed he could be listed here initial thing each morning, 9am! He didn’t show up until finally about 1pm. He was listed here again until finally 10pm, with a unique son. All over again, he didn’t complete more than a couple feet in that length of time. This is a two hundred square foot space, extremely little for the level of perform remaining finished. Once again, he should return An additional working day. He demonstrates up once again about 10am the next day, with each his sons now and his daughter. He was below till 11pm and Nonetheless didn’t complete. His Little ones were in and out of the home, just seeing him, sitting down on their phones, not likely executing anything at all. His spouse arrived a pair times, in and out, viewing him get the job done. There were a pair moments exactly where all three of his young children, him, and his spouse ended up just in my kitchen, seeing him get the job done painfully gradual.

Top empire today carpet and flooring Secrets

Empire's mission is to create stunning new flooring straightforward. With about one million pleased consumers, Empire is dedicated to advantage, high-quality and customer support.

I am entirely fed up and would like to do anything I am able to to only be entirely done using this Terrible enterprise. The repairs necessary to be completed. I understand no person is perfect though the customer support I’ve spoken to no less than a dozen along with a 50 % different Associates in excess of the mobile phone and nobody continues to be capable to assist me, transfer me to the proper particular person or have any sympathy for something.

Thanks for bringing your worries to our interest, Valerie. We will be searching into this subject and may be in touch along with you Soon to discuss your carpet considerations.

We only did a Section of our dwelling mainly because it’s expensive, but I preferred it. There was a observe-up get in touch with by One more Empire staff that offered an excellent lower fee, so I value that. We’re quite pleased with the products and our flooring is beautiful.

We inventory numerous items, in all the most recent designs and colours, so they can be obtainable for installation when you want.

Facts: Discount applied to contract full of $2,500 or more in advance of relevant taxes. Can't be applied to deposit. Might not be placed on Sales or coupled with other Coupon codes.

Berber Carpet’s glimpse is unmistakable: a very low profile, thick loops of yarn, flecks of shade, in addition to a hearty experience. Individuals love Berber for its casual model and luxury. Moreover, it is actually designed to perform properly in greater targeted visitors rooms.

Should you are thinking about installing new flooring, you'll be able to schedule an in-property consultation by having an Empire Today Qualified. The flooring expert will demonstrate get more info an intensive array of samples, help you with financing possibilities, and set up set up when you finally’ve created your final decision.

we acquire matters like these quite critically and we would love to follow up along with you. Please e mail your worries and contact info to for further more help, thank you. Valuable?YesNo

They taken out every one of the old flooring and changed it While using the new flooring. No issue with them. Then the carpet men arrive out. In lieu of removing the aged flooring and replacing it With all the new flooring, They only laid the carpet on top of the old flooring. When requested why it seemed so superior, their response was that it was possibly resulting from foundation which was a total lie. The difficulty was because they didn't get rid of the outdated flooring.

I realize issues with the installation can happen Using the customer service Dealt to manage it was Totally awful. To start with off their representative had blown us off and then when he had arrive the second day we decided to give a next possibility due to the fact items appear up.

Get a massive discount of $350 with this particular Empire Today promo code on your own upcoming on-line purchase For brand spanking new flooring installations, including carpet, hardwood, laminate and various elements.

The installer arrived early, which was terrific. They ended up incredibly wonderful and polite. The principle installer asked if I wished to evaluation the supplies right before he brought it all in. Not surprisingly!

" Throughout his take a look at he advised us our closets would not be a difficulty. "My men understand what They can be executing and have no trouble with closets", he acted just as if I used to be Silly for asking that. He did explain to us we would have to fork out a little bit far more for our stairs but that if we procured the stair kits, then it wouldn't be a challenge. The item seemed great and we did choose to select a substantial organization with a great track record, however the profits guys was horrible.

Not known Factual Statements About empire today carpet and flooring

We’ve know delays could be frustrating, and we regret to hear that the blind installation just isn't however entire. We’ve Positioned your purchase, and we’ll be in contact with you Soon to debate your considerations.

Tish Flooring is your Indianapolis flooring source for all matters carpet, hardwood flooring, tile and laminate flooring installation.

January 29, 2018 at 12:07 pm Hi, I want to talk into a representative who may have the authority higher than a customer support rep. We originally scheduled an put in to market our house but made a decision to put the sale off right until May well Once i called to reschedule the apt the CSR instructed me he could only ebook out 6 months but then at that point we could then reschedule for my anticipated day of April, along with advising me to keep my deposit readily available. In no way once did he say he won't be capable of push my set up until finally April. He then booked an put in day as far out as his agenda would permit and really advised me he would look after cancelling and rescheduling it as soon as the apt in Jan arrives up.

The person who we spoke with that marketed it to us was very personable, and went a bit out of his way to aid us. We experienced to obtain the wall removed right before we set the flooring in. He had to check to view if he experienced any individual in his network that would support us do this. We did not end up happening that path but he was really awesome to work with. Then the folks who came and set up the flooring educated us that the salesperson measured it Improper. They didn't have sufficient resources so they had to return.

July 10, 2018 at 10:thirteen am Alright, This can be gonna be an extended article, nevertheless it’s certainly a warning to everyone else who may well think about making use of Empire Today to do your flooring. TL;DR: DON’T! We decided to get Kora’s space carpeted downstairs, as well as a runner alongside the ground within the stairs to her room. We also chose to obtain the kitchen area and again hallway carried out in a laminate. The appointments were being booked for that Friday for the carpet, and Monday for your flooring. Friday, the carpet fellas came they usually didn’t bring plenty of carpet to complete The work. That they had to reschedule to return Monday. Wonderful, not that big a deal. Monday rolls around. The kitchen flooring male was imagined to be below amongst like ten-eleven or a thing. By 2PM, nevertheless no one had showed up. We named and were being advised they need to be jogging late. At more info last at three he exhibits up. He asks me for payment After i experienced already paid, and he wouldn’t believe me or the code I gave him. Right after A different hour of him exterior around the mobile phone Together with the Workplace persons, he comes back in and suggests “Alright, I suppose you paid out.”. The male commences Functioning, although his son is there to… support? He just type of stood all-around and watched his dad do the job. This man was in this article until finally 10pm and he didn’t even get more than two ft into my kitchen area. Take into account, this full time all my cats have had to be locked up in the Bed room, and my fridge and gasoline stove ended up disconnected mainly because I was told they needed to be for the floor guy to have the ability to move matters. The following day, he reported he will be right here first thing each morning, 9am! He didn’t exhibit up right up until about 1pm. He was right here again right until 10pm, with a different son. Once more, he didn’t end greater than a pair ft in that period of time. This can be a 200 sq. foot Place, extremely little for the level of perform remaining carried out. Again, he needs to return A different day. He shows up yet again about 10am the next day, with both of those his sons now and his daughter. He was here till 11pm and Even now didn’t complete. His kids ended up out and in of the home, just viewing him, sitting down on their phones, probably not carrying out everything. His spouse arrived a pair periods, in and out, watching him get the job done. There were a few moments the place all 3 of his little ones, him, and his spouse were just in my kitchen, viewing him function painfully slow.

It was obvious promptly that the floors ended up mounted incorrectly and so they weren’t amount and off in places by 1 to two inches, along with the floating flooring had excessive bounce and provides.

We provide put in carpets and tiles do the job with Carpenters and contractors. My occupation is always to provide the products towards the contractors provide Carpet and Substance swhen desired.

We understand your aggravation, and we guarantee you that we acquire matters which include these really significantly. We’ll be in touch with you shortly to discuss your issues.

I experience that the revenue reps should be skilled in explaining the solutions, and so on. As I said, I might by no means have agreed to obtain Empire do my installation of carpet if this was the outcome.

Javed, we regret to listen to that your carpet set up did not occur as prepared. Can you you should supply the street address wherever your installation was scheduled? You may also e mail us at, thank you.

Fern, we are sorry to hear that your flooring wasn't put in to your pleasure. We might wish to follow up with you to discuss your problems, but are not able to Identify your account. You should email us at for further more help, thanks.

In 2011, Empire Today carried out a carpet and padding recycling program to minimize the environmental affect in their working day-to-day operations.

The item we bought seemed genuinely strong and it had been in our selling price assortment. I like it a great deal and it seems to be good. It is simple to wash, too. I am happy.

I'd new carpeting in the living room and linoleum done during the grasp Bed room by Empire Today. Their rep experienced stopped right here and we talked over the product or service. She was actually friendly and talkative. She built me come to feel like it was a true very good factor.

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Up to now, I've incurred approx. $3200 in bills for that rental of a POD and packing supplies and for correcting the floor within the entrance entrance along with the delay in development is now accruing fees mainly because your group hasn't held your word to repair the trouble to my satisfaction.

28 янв. 2016 г. - If the basement in dilemma is sufficiently small and also the homeowner just isn't as well fussy about picking a specific coloration, they should be able to get this type of carpeting at heavily discounted price ranges.

I cope with buyers routinely, and this is not a good consumer experience. I'd personally need to know if there was an epic failure in servicing The client and that's The explanation for my communication today.

Their communication will get a C- at best from me. I'll say they attempted to solve our disappointment once we termed customer support (never did hear again from our income rep immediately after two voicemails remaining for him) The problem was that my husband and I took this week off and scheduled the carpet installation for Mon-Wed nineteenth as we'd be outside of city for your latter Component of our week off.

I did a large amount of searching all around and Empire was the most beneficial selling price we got. I had them set up hardwood flooring plus the installers were extremely polite and pleasant people today. They did an excellent career and The brand new flooring has actually been amazing to this point.

102 reviews of Empire Today "Exceptional installers, finest price out there, good quality carpet and flooring. Salespeople are unbiased reps so negotiate for .

Susan, we regret to listen to that your installation will not be Assembly your expectations. We'll be in touch along with you Soon to discuss your issues.

Not a person! Not even the salesman. This shows simply how much they DO NOT care regarding their buyers And just how they only treatment about receiving their income. Today, I get an automatic appointment by means of e mail and that i'm scheduled for completion this Saturday! I will not be below and It is just a "noreply" e-mail! Now, for their function. The quarter round do the job was dreadful. 1 section of quarter round came to your "place??!!" The changeover boards had been awful. There were gaps and overcuts. Here is what they did. They loaded the transition board gaps with white caulk! Unbelievable! They left my bedroom door filthy with their black gloves and filthy arms. It absolutely was dreadful. Under no circumstances at any time use Empire Today because of their salesman's deficiency of professionalism as well as their employees insufficient English speaking employees and much more importantly, the very inadequate craftsmanship. It just goes to show that businesses like this boast about they have been in business for therefore a few years and terrific customer service - NOT! Hardly ever All over again Empire Today! And, all of my Fb friends and family will know! I will use the power of social media!"

Empire Today strives to make a corporation culture and operate ecosystem that's conducive to supporting every team member achieve their complete career probable.

We assure you that we choose issues for example these extremely very seriously, and we sincerely apologize to the inconvenience. We’ll read more be in contact with you shortly to get started on engaged on a resolution.

It was on a little location because of the door exactly where they'd to take the aged tile out initially so The task took them an hour or so at the very least. I desired a light gray coloration as well as carpet which i bought was a perfect match. I would propose Empire Today.

I confirmed what was becoming dedicated to with Trevor right before he still left my residence, and when Kim known as me to create the preparations for the total substitution I confirmed the get the job done to become finished along with the timeframe to program the perform (in just a single-calendar year).

By going through Empire I had been capable of save $650 so I had carpet put in in two living rooms by them. The set up wasn't poor but I had been lacking some coasters which are set beneath the furniture that could be slid all around And so the home furniture won’t wreck the carpet. The installers in all probability took it and did not set it back again. Also, I observed After i was strolling as a result of more than the counter that the carpet wasn't tacked down very well and One more A part of my dwelling experienced a board.

seventy nine reviews of Empire Today "We were not pretty thrilled with the one that arrived around to do the cost estimate for the flooring. We felt pressured and borderline bullied to make a call, and it just was not a very good experience. Ultimately, though,…

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